Refund Policy

All sales are final

The Wallace Group does not provide refunds. Payments for membership, courses, cohorts, digital resources, and engagements are final once made.

We state this plainly and up front so that nobody pays expecting otherwise.

Before you pay

This site does not currently take payment. Where a price is published, we confirm the terms with you directly first, and nothing is charged until you have those details.

If you are unsure whether something is right for you, ask us before you commit. We would far rather answer questions first than take money from someone who should not have spent it.

Membership

Membership is charged monthly. You can stop it at any time, and stopping it ends future charges.

Cancelling does not refund the month you are in. Your access continues to the end of the period you have paid for.

Books

Books are sold by Amazon, not by us. If you bought a book there, Amazon's returns and refunds policy applies and you should contact them.

If something has gone wrong

This policy covers changes of mind. It does not cover mistakes. If you have been charged twice, charged after cancelling, or charged an amount you did not agree to, tell us through the contact form at /contact and we will put it right.

If we cancel something you have paid for and cannot provide an alternative, we will make it good.

Your statutory rights

Some countries give consumers cancellation or refund rights that cannot be signed away. Where such a right applies to you by law, it applies regardless of this policy.

Contact

Questions about this policy can be sent through the contact form at /contact.